At Moss Electric, we believe every customer deserves straightforward information before a project begins. This page outlines our service policies, scheduling process, estimates, service call information, and payment expectations so you know exactly what to expect when working with our team.

Our Service Policies

Built Around Communication, Reliability, And Respect

Since 2007, Moss Electric has built its reputation on quality workmanship, honest recommendations, and dependable customer service. We believe electrical projects should be handled professionally, communicated clearly, and completed safely by licensed and insured electricians.

Whether you are planning a new construction project, remodeling your home, upgrading your electrical panel, or scheduling a service call, our goal is to make the process simple, transparent, and stress-free.

Free Estimates For Qualified Projects

We provide free estimates for many residential, remodeling, rewiring, panel upgrade, generator, and light commercial electrical projects.

Depending on the project scope, we may review photos, discuss project details by phone, or schedule an on-site visit to better understand your needs before providing recommendations and pricing.

Our goal is to provide accurate information and practical solutions tailored to your property and project goals.

Scheduling & Project Coordination

A Simple And Organized Process

All scheduling is coordinated through Stacey Moss, who manages appointments, project coordination, permits, utility appointments, and customer communication.

After contacting our office, we will gather information about your project, review any necessary details, and help determine the next steps. This process allows us to schedule projects efficiently while ensuring customers receive the information they need before work begins.

Office Hours:

Monday – Friday
7:30 AM – 3:30 PM

Service Call Information

Professional Electrical Troubleshooting & Repairs

Service calls are subject to a minimum charge of $200 per hour.

Service calls may include troubleshooting electrical issues, repairing outlets and switches, diagnosing breaker problems, lighting repairs, safety concerns, code-related issues, and other general electrical service needs.

If additional work is recommended, we will explain the situation clearly and discuss available options before moving forward whenever possible.

Emergency Service Availability

Support When Urgent Situations Arise

After-hours emergency electrical service may be available on a case-by-case basis depending on the nature of the issue and technician availability.

For emergency situations requiring immediate attention, customers may contact our emergency service line for assistance.

Generator Consultations & Pricing

Customized Solutions For Every Property

Generator projects vary significantly based on electrical demand, property layout, equipment selection, installation requirements, and backup power goals.

For this reason, generator pricing is provided through a consultation process rather than standardized online pricing. We evaluate your property, discuss your needs, and recommend practical generator solutions designed for your home or business.

Payment Information

Fair Pricing With No Unnecessary Upselling

At Moss Electric, we believe customers deserve honest recommendations and fair pricing. We do not promote unnecessary work or pressure customers into services they do not need.

Project pricing, deposits, payment schedules, and invoicing requirements will be discussed before work begins so expectations remain clear for everyone involved.

For larger projects, deposits or progress payments may be required depending on project scope and scheduling requirements.

Licensed, Insured & Trusted

Moss Electric is fully licensed and insured in both New Hampshire and Maine.

New Hampshire Electrical License: 12041M
Maine Electrical License: MS60019450

We proudly serve homeowners, builders, remodelers, and light commercial customers throughout Seacoast New Hampshire and Southern Maine with professional electrical services backed by decades of hands-on experience.

Our Commitment To Every Customer

Nathan and the Moss Electric team believe quality electrical work should be completed safely, professionally, and at a fair price. Our focus is on solving problems, providing practical recommendations, and building long-term relationships through dependable service and honest communication.

When you hire Moss Electric, you’re working with a local family-owned company that values integrity, accountability, and workmanship that stands the test of time.

Have Questions Before Scheduling?

If you have questions about estimates, service calls, scheduling, project requirements, or payment information, contact Moss Electric today. Stacey will help guide you through the next steps and make sure your project gets started in the right direction.